Frequently Asked Question
Do I Need A CRM System?
CRM systems can provide many benefits, but not every business needs one. We’ve listed 7 factors to help you decide if you need a CRM.
Your business and customer base are expanding, and you’ve started to research how to improve your customer relationships and manage your sales. It’s likely you’ve noticed the acronym CRM mentioned frequently. Simply put, CRM, or Customer Relationship Management, refers to business software that tracks your interactions with your sales prospects and customers.
The right CRM system can power up your business like nothing else. Implemented properly, a CRM will store and manage your customer and prospect data, tracking your interactions and helping you win more customers by boosting your sales team’s ability to close deals, improve your support team’s customer service, and automate your marketing.
But does your business need one? And is a CRM system worth the investment? Here are our top pointers to identify if your business could benefit from CRM software
How Much Does A CRM Cost ?
We are CRM Expert software company deals with Microsoft CRM software. The cost for CRM Software depend on the type of requirement and customization you need in a CRM solution
What Is Difference Between CRM & ERP ?
Businesses looking to automate core business processes typically look at two main software solutions, enterprise resource planning (ERP) and customer relationship management (CRM). ERP helps companies run successful businesses by connecting their financial and operational systems to a central database, while CRM helps manage how customers interact with their businesses.
Both serve as vital data repositories. Both also touch on multiple departments and, while they are sometimes built on the same platform, the software is often bought separately and integrated where needed.
This article will help identify the key characteristics of both CRM and ERP, how they differ and whether a business needs ERP, CRM or both.
How Does I Choose The Right CRM ?
There’s no doubt about it – a good CRM system is a must-have for any growing business.
There comes a time when managing your customer database through hundreds of spreadsheets, hopping from one document or system to another to find lead or customer data, or navigating among sales opportunities by checking scribbles on Post-it notes is no longer an option.
No matter what size your company is, the right CRM software can help you stay competitive by allowing you to:
- keep track of your interactions with all customers,
- stay in control of your sales and marketing efforts,
- maintain strong relationships with existing customers,
- sell more products and services,
- improve communication between sales and marketing teams,
- find and keep new customers.
Yet, choosing the right CRM for your business isn’t easy.
The difficulty lies not only in the fact that there are many solutions and technologies to choose from. But you also have to consider deployment options, ability to customize, cost, scalability, and business value, before you decide..
With so many things to consider and weigh in when choosing a CRM for your business, there is another important thing that you have to address – your own needs!
In fact, it’s even more important to carefully evaluate what your business needs are. Then, match them to the functionality offered, your purchasing budget, and decide on whether or not you need all or only some functions that a CRM solution offers.
If that sounds like a lot of work, then fear not as we’ll try our best to ease the stress of decision-making by offering a few practical tips on how to choose the right CRM system for your business.
8 things to consider when choosing the right CRM system
The biggest mistake that companies who are deciding on a CRM system make is that they are busy evaluating vendors and trying on different functionality, instead of concentrating on their own needs and business priorities.
Before you start evaluating CRM vendors, ask yourself these questions:
- What are the most inefficient processes in our business and what do we want to improve with a CRM system?
- What operational process and workflows we lack and need to add?
- Who in our company is going to use CRM? How many users do we need?
- What other software do we want to integrate with a CRM system?
- What is our budget?
After you’ve done this initial “soul-searching” and know why you need a CRM, the next step is to narrow down what you want in a CRM.
What Details Should I Track ?
1) Number of calls and meetings with prospects and customers. Activity still breads success.
2) The number of different prospects being spoken to/ met with. All that activity isn’t any good if you get stuck just talking to the same people
3) Number of quotes/proposals being produced
4) Number of opportunities being created/progressed
5) Opportunities win rate
How Do I Implement My CRM ?
We are CRM Expert who helps you to manage a CRM Software: CRM implementation is a project that requires preparation, commitment and cooperation across the entire organization.
There are a lot of things you need to get ready for, such as allocating resources, getting people onboard, rolling out a clear and consistent plan of action, etc.
But most importantly, you need to get ready for a shift in the mindset, as a CRM system may transform the way you do business.
Implementing a CRM system is not just introduction of a new technology when you download a software and press “Install”.
CRM is, in fact, an adoption of a brand-new way of thinking – of a customer being at the heart of business and all information being kept in one centralized database. It is a strategic business approach that unites technology, internal processes, employees and data management across an entire organization, with an aim to attract and keep customers.
If you would like to learn more about SIM and how our team of CRM experts can help you successfully implement SuperOffice CRM in your organization, then please contact us below to schedule a meeting.